Customer Service Management
This is why we sell… Customers… They want the products we sell and they want it now. Give it to them …NOW. enterpriStore is about instant gratification for your customers. They can find a product, buy it, get the freight cost and be done… And so can you… no more calling to get freight quotes… it is all done for you in seconds… This means greater productivity and happy customers…
You can the track customers as they come into the store and see where they stall and the sales process is terminated. You can recover the cart… and learn how you can make the store more user friendly..
- Customer Listings
- Create, Edit, Delete Accounts
- Customer Search On Any Field In Customers Table
- Customer Groups provide Different Pricing / Taxing
- Customer Groups Free Shipping Thresholds
- Detailed Customer Reports
- Easy Emailing To Customers
- Customers Surveys
- Recover Lost Carts
- Login As Customer
My Accounts – Customer Management Portal
- Customer Service Contact Mangement
- Complete Account Management with Main User and Sub User Accounts
- Lookup Current Orders Status and Tracking
- Invoice Lookup History
- Catalog Number Orders, Quick Orders
- Manage Saved Carts, Shopping Carts, Recent Browsing History and Wish Lists
- Loyalty Program Access
- Gift Coupon Adminstration
Customers – Sortable & Searchable Listing
Pleasing your customers is the most important thing you can do to make a successful ecommerce store. Customers need to be able to find the products they want quickly, and they need to be able to buy them easily. EnterpriStore’s customer service management tools mean that customers can navigate the site easily, and you can track your performance with customers.
On your ecommerce site, customers will find all the features they need for an easy and enjoyable shopping experience. These include order features, such as the ability to print invoices, track orders, view order history, view saved carts, and quick catalog orders. You can also offer them classic ecommerce features, such as a wish list, recently viewed items section, feedback section, and loyalty program. Customers have complete control over managing their accounts, which will improve their experience on the site and make it easier for them to buy products from you. Your ecommerce site will also come equipped with a full suite of customer service features. You can add customer center hours, email options, a posted return policy, and in store returns. You can also make it easy for customers to contact you with “click to call” and “click to talk” options. EnterpriStore also offers customer service call support. These tools make it easy for customers to reach you and resolve any issues.
EnterpriStore’s tools also enable you to keep track of customer activity. There is a customer listing that is both sortable and searchable. You can use it to find the profile of any customer, view their account details and orders, and get in touch with them. You can also create an unlimited number of customer groups. For example, you may want to create different groups for distributors, wholesalers, and frequent customers. You can assign different pricing to each group, and customers within each group will only be able to see their own pricing. This allows you to manage your customer base effectively and keep all of your customers happy.