For an ecommerce site, it’s essential to make it easy for customers to contact you. They’ll want to get in touch to resolve any problems, and they also like to know that there are people who are easy to reach on the other side of your online storefront. Having effective customer service will help you to retain customers and even to gain new customers. With this in mind, EnterpriStore created a Contact Us page that makes it easy for customers to reach you. The Contact Us page serves as the starting point for resolving customer issues and developing lasting relationships with customers.
The Contact Us page features an easy-to-use form. Customers enter in their name, contact information, and a message. They have the options to attach files and to email themselves a copy of their inquiry. The Contact Us form also has a selection of preferences so that customers can indicate what kind of contact they would like to receive. For instance, they may choose to receive your catalog, newsletter, special offers, and more. You can customize which options appear. This is an easy way to draw in new customers for your email publications and to make sure that you meet your customers’ needs. In addition, the Contact Us form includes a check box enabling customers to give you permission to quote them. With all of these options, the Contact Us form generates all of the information you need to effectively resolve any issues and respond to customers. It’s a great starting point for positive customer relations.